Booking a cleaning with Better Clean is quick and simple. You can schedule your service instantly through our website or contact our customer support team for assistance. Once booked, we’ll connect you with professional, trusted cleaners who are ready to provide high-quality home cleaning services that fit your schedule.
Absolutely. Hiring a cleaning service like Better Clean helps you save time and energy while keeping your home spotless. Professional cleaners deliver better, more thorough results, giving you more free time to focus on family, work, or relaxation. It also improves your home’s appearance and creates a healthier, more comfortable living environment.
Getting a quote is easy. Simply enter your home details—such as the number of bedrooms, bathrooms, and overall size—on our website, and you’ll receive an instant price estimate for your cleaning service.
Our flat-rate cleanings are based on the number of bedrooms and bathrooms in your home, along with your living room, kitchen, and common areas. If there are rooms you’d like to exclude, just let us know. Home offices, theater rooms, and finished attics are typically counted as extra bedrooms for booking purposes.
Our professional cleaners bring all the necessary supplies, including mops, vacuums, cleaning solutions, and microfiber cloths. However, if you prefer that we use your personal cleaning products, just let us know before your appointment.
Yes, Better Clean offers eco-friendly cleaning upon request. Simply select the “green cleaning” option during booking or inform our support team, and we’ll ensure only environmentally safe and non-toxic products are used in your home.
We accept all major credit and debit cards. Payments are processed securely through an encrypted payment system to ensure your information stays safe and private.
Our pricing is primarily based on the number of bedrooms and bathrooms in your home, with the kitchen, dining area, and living room included in all standard cleanings. For more detailed or customized cleanings, you can choose our hourly service, and we’ll adjust the rate based on your needs.
If you experience any issues with your cleaning service, please contact our customer support team right away by phone, text, chat, or email. We’ll make sure to review your concern carefully and work quickly to resolve it.
Yes. If you’re not satisfied with your cleaning, we’ll first schedule a complimentary re-clean to address any areas that were missed. If the re-clean still doesn’t meet your expectations, we may provide a partial or full refund depending on the situation.
Yes. A $70 cancellation fee applies to appointments canceled within 24 hours of the scheduled cleaning time. To avoid this, please let us know at least a day in advance if you need to reschedule or cancel.
You don’t need to be home during your cleaning appointment. Just make sure our cleaners can access your property—whether through a lockbox, front desk, or another secure method—and we’ll take care of the rest.
The number of cleaners assigned depends on your home’s size and the type of service booked. We’ll ensure the right number of professionals are sent so your home is cleaned efficiently and on time.
Your credit card will be charged the day after your cleaning is completed. This allows you to ensure that everything was done to your satisfaction before payment is processed.
Tipping is always appreciated but never required. If you feel your cleaner went above and beyond, you’re welcome to leave a tip as a way of showing appreciation.
For safety and hygiene reasons, we do not handle hazardous materials, including blood, human or animal waste, or biohazard areas. We also avoid high-reach areas beyond a two-step ladder, chandeliers, and exterior windows that require special equipment.
Yes, absolutely. When booking, you can request the same cleaner for future appointments, and we’ll do our best to accommodate that preference to ensure consistency and comfort.
After each cleaning, we’ll send a quick follow-up email asking you to rate your experience and share your feedback. Your input helps us maintain quality service and recognize our top-performing cleaners.
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